Refund Policy

Last updated: May 20, 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Agok AI ("we," "us," or "our") may provide refunds for our products and services. By purchasing or subscribing to our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

Refunds are provided at our sole discretion. We review each refund request on a case-by-case basis, and submission of a refund request does not guarantee approval. Our decision regarding refund requests shall be final.

3. Request Period

All refund requests must be submitted within 7 days of the initial purchase. Requests submitted after this period will generally not be considered except in exceptional circumstances, as determined solely by us.

4. Circumstances Where Refunds May Be Considered

While refunds are generally not provided, we may, at our sole discretion, consider refunds in the following limited circumstances:

Technical issues that completely prevent access to or use of our services, which we are unable to resolve within a reasonable timeframe
Charges that occurred due to a verifiable system error on our part
Duplicate charges for the same transaction

We do not provide refunds for:

Change of mind or dissatisfaction with the service
Misunderstanding of service features or capabilities
Subscription services after the first 24 hours of purchase
Failure to cancel a recurring subscription before the renewal date
Usage-based services that have already been consumed
Services that have been used in violation of our Terms of Service

5. Refund Process

To request a refund, please contact our support team at support@agok.ai with your order details and the reason for your request. All refund requests will be reviewed within 5-7 business days.

If a refund is approved, it will be processed through the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account.

6. Subscription Cancellation

Cancelling a subscription does not automatically qualify you for a refund. You are responsible for managing your subscriptions and cancelling them before the renewal date if you no longer wish to use our services.

Instructions for cancelling subscriptions can be found in your account settings or by contacting our support team.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

support@agok.ai